The tracking says my order is delivered but I did not receive it.Updated 3 years ago

Thank you for bringing this to our attention. There are times that the tracking status is updated incorrectly and the package usually turns up a few days after being marked as delivered. However, we do understand that exceptions can happen. 

If you still haven't received the item in 3 business days, please reach out to our customer service team at [email protected] and we can get a new order shipped out to you. 

Optionally, we recommend checking around your mailbox and also checking with neighbors to see if your order was mistakenly given to the wrong person.